Terms & Conditions
Effective Date: 16th July, 2026
Welcome to Go Mountain Soul. By accessing or using our website (https://gomountainsoul.in) or booking any travel service through us, you agree to be bound by these Terms & Conditions. Please read them carefully before making a booking.
1. Acceptance of Terms
By using our website or booking any tour, travel package, hotel, transportation, or related service through Go Mountain Soul, you agree to these Terms & Conditions and our Privacy Policy.
If you do not agree with any part of these Terms, please do not use our services.
2. Booking Policy
- A booking is considered confirmed only after receiving the required advance payment and written confirmation from Go Mountain Soul.
- Prices are subject to availability until the booking is confirmed.
- Full payment must be completed before the commencement of the trip unless otherwise agreed in writing.
- We reserve the right to refuse or cancel any booking if payment is not received within the specified time.
3. Pricing
- All prices are quoted in Indian Rupees (INR).
- Prices are subject to change due to changes in government taxes, fuel prices, hotel tariffs, transportation costs, or supplier charges.
- Any increase in applicable taxes or government levies after booking will be payable by the customer.
4. Payments
We accept payments through approved payment gateways, bank transfers, UPI, and other authorized payment methods.
Customers are responsible for ensuring successful payment completion.
5. Cancellation by Customer
Cancellation charges vary depending on the supplier, hotel, transport provider, and package booked.
Unless otherwise specified:
- More than 30 days before departure: Supplier cancellation charges may apply.
- 15–30 days before departure: Partial cancellation charges may apply.
- Less than 15 days before departure: Higher cancellation charges may apply.
- No-show or early departure: Generally non-refundable.
Refunds, if applicable, will be processed after deducting cancellation charges and supplier fees.
6. Cancellation by Go Mountain Soul
We reserve the right to cancel or modify any booking due to circumstances beyond our control, including but not limited to:
- Natural disasters
- Weather conditions
- Government restrictions
- Road closures
- Political unrest
- Supplier failure
- Force majeure events
In such cases, we will make reasonable efforts to provide an alternative arrangement or refund the recoverable amount received from suppliers.
7. Travel Documents
Customers are responsible for ensuring they possess:
- Valid government-issued identification
- Required permits
- Travel insurance (if applicable)
- Any other documents required by authorities
Go Mountain Soul is not responsible for denied entry due to missing or invalid documents.
8. Customer Responsibilities
Customers agree to:
- Provide accurate booking information.
- Follow hotel, transport, and local authority rules.
- Respect local customs and laws.
- Behave responsibly during the tour.
We reserve the right to terminate services without refund for inappropriate, unlawful, or disruptive behavior.
9. Hotel Check-in & Check-out
Hotel check-in and check-out timings are governed by the hotel’s policies.
Early check-in or late check-out is subject to availability and may incur additional charges.
10. Changes to Itinerary
We may modify itineraries due to:
- Weather conditions
- Road closures
- Operational requirements
- Safety concerns
- Government regulations
Any alternative arrangements will be made in the best interest of travelers whenever reasonably possible.
11. Limitation of Liability
Go Mountain Soul acts as a booking facilitator between customers and service providers such as hotels, transport operators, activity organizers, and airlines.
We are not liable for:
- Flight delays or cancellations
- Weather disruptions
- Natural disasters
- Loss or theft of personal belongings
- Injuries or accidents beyond our control
- Service failures caused by third-party providers
- Additional expenses arising from unforeseen circumstances
12. Force Majeure
Go Mountain Soul shall not be held responsible for delays, cancellations, losses, or inability to perform services due to events beyond reasonable control, including but not limited to:
- Floods
- Earthquakes
- Landslides
- Pandemics
- Government restrictions
- Civil disturbances
- War
- Acts of God
13. Intellectual Property
All content available on this website, including text, images, graphics, logos, branding, designs, and software, is the property of Go Mountain Soul unless otherwise stated.
No content may be copied, reproduced, or distributed without prior written permission.
14. Website Usage
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with the website’s functionality.
Violation of these terms may result in restricted access and legal action where applicable.
15. Third-Party Services
Our website may contain links to third-party websites or services.
Go Mountain Soul is not responsible for the content, policies, or practices of third-party websites.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Shimla, Himachal Pradesh, India.
17. Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time.
Updated versions will be published on this page with the revised Effective Date.
Continued use of our website constitutes acceptance of the revised Terms.
18. Contact Information
Go Mountain Soul
Website: https://gomountainsoul.in
Address:
Sanjauli, Shimla, Himachal Pradesh – 171006, India
Email: contact@gomountainsoul.in
Phone: +91 70181 28318